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Frequently Asked Questions

How will I know if you received my order?

We acknowledge your order by sending a FAX to you which states the items and quantities ordered, the price of each item, and the delivery of your order. Please use this to check that your order is correct.

What about delivery?

Orders receive immediate attention. Most orders are shipped within 1 to 2 business days although lead time may very. Most orders will be drop-shipped directly to you from the manufacturer in order to provide the earliest possible delivery.

What if I receive something damaged?

If you receive merchandise that has been damaged in transit it is important to keep the shipping carton, packing materials, and items intact. Please contact Customer Service to initiate a claim and a replacement order.

What is your payment policy?

Several convenient payment options are available: MasterCard, VISA, American Express, and we also extend 30-day credit to qualified institutions and companies.

A Credit-Application form can be obtained by contacting our Customer Service Department. If you already have a credit application, please email it to sales@clarkandosborne.com.

What about sales tax?

If your order is shipped to an address in the States of Indiana, Illinois, Kentucky, Ohio, or Michigan you may be subject to a sales tax. If you have a valid sales tax resale exemption number, please furnish the form with your order.

What is your return policy?

Please contact Customer Service for details.